Every time I fix a problem by rebooting (rather than knowing the real cause and fixing it) I feel a little bit of me dies inside. It hurts our industry and our profession when we develop bad habits like guessing instead of knowing. — Tom Limoncelli

Tom Limoncelli is definitely one of my IT Heros.  A recent post on his blog I thought was exceptionally good at teaching you something, and telling of the state of our industry.